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B2B Customer Service and Order Management Coordinator
Job offer:
We are looking for a B2B Customer Service & Order Management Coordinator to join our team and actively contribute to our success by providing exceptional customer service. You will play a key role in satisfying our customers and strengthening our reputation in the marketplace through your expertise and commitment.
Job Description:
As Customer Service & B2B Order Management Coordinator, you will be responsible for the seamless and efficient management of the B2B order process, while providing exceptional support to customers and internally. You will be at the heart of our commitment to operational excellence and continuous improvement of the customer experience.
Description of main duties:
- Proactively and professionally manage the complete B2B order cycle, in collaboration with the sales and operations team, ensuring accurate and timely deliveries.
- Carefully and methodically monitor the order process, ensuring that each step is completed within the timeframe promised to the customer.
- Rigorously prepare delivery documents.
- Effectively manage the invoicing process, ensuring that all transactions are properly documented and processed in accordance with internal policies.
- Work closely with internal teams to resolve any order-related issues, providing prompt solutions and maintaining a high level of customer satisfaction.
- Provide first-class customer service by responding proactively and professionally to customer questions, concerns and requests, exceeding their expectations.
- Work closely with internal teams to optimize processes and identify opportunities for continuous improvement in order management and customer experience.
- Maintain accurate records and reports regarding orders, transactions and customer interactions.
Job Requirements:
- Relevant degree in a related field or equivalent experience.
- In-depth knowledge of B2B order processes, logistics and invoicing.
- Exceptional organizational and time management skills.
- Ability to work effectively under pressure while maintaining a high level of attention to detail.
- Excellent written and verbal communication skills (French and English), as well as a natural customer service orientation.
- Demonstrated ability to solve problems creatively and work as part of a team.
- Proficiency in computer tools and software related to order management and customer communication.
- Commitment to continuous improvement and achievement of operational objectives.
Our values:
With us, we firmly believe in our core and operational values:
Core values:
- Humility: We value a humble and respectful attitude in all circumstances.
- Determination: We encourage perseverance and commitment to achieve our goals.
- Respect: We advocate respect for each individual and for our commitments.
Contributing to collective excellence:
- Autonomy: We value initiative and independence in managing your responsibilities.
- High performance: We strive to achieve high performance standards in all our activities.
- High-quality work: We are committed to delivering rigorous, excellent work at all times.
Work schedule:
The incumbent must be present from 8:30 a.m. to 5:00 p.m., Monday to Friday.
Possibility of occasional hybrid work after the training period.
Desired qualities:
- Humble, committed and respectful in all circumstances.
- Multitasker, team player, self-starter, punctuality, initiative, integrity and honesty.
- Adaptability, attention to detail/rigor and creativity.
Come join our team:
We invite you to join our team as a B2B Customer Service and Order Management Coordinator. Actively contribute to our success by providing exceptional service throughout the B2B customer journey. Your expertise and commitment will play a key role in satisfying our customers and strengthening our reputation in the marketplace.
Job Highlights
Status: Active
Type: Full-Time
Schedule: Monday to Friday
Department: Customer service
Location: Province of Quebec (Canada)
Salary: Competitive (According to experience)
Industry: Manufacturing (Rope, Netting and Textile)
Publication date: 2024-08-07
Company
Barry Cordage Ltd
6110 boul. des Grandes Prairies
Montreal (Quebec) Canada, H1P 1A2
Telephone: 1-800-305-2673 Extension: 231
Email: info@bary.ca
Apply Now:
B2B Customer Service and Order Management Coordinator